Welcome to
Group 1 Volkswagen of Panama City

Very nice. People. They took me home pick me up when my car was ready . Great service

I highly recommend Volkswagon of Panama City. Emily and Richard were great to work with and made the buying process easy. The facilities are spotless and modern.

Fast, efficient, and transparent! Great to work with. Matt was very kind and answered any question I had.

I will never take my VW back to this dealership for service. Dropped it off on a Tuesday and did not get it back till the next Tuesday. Really disappointed with the estimates for service “needed” I have scheduled my car in for a second opinion with another mechanic. Really felt like it was all about the up sale of servicing “needed” but not really needed.

Staff was knowledgeable and communicated about issues and time-frames well. Brandon was especially helpful in answering questions and keeping me up to date on repairs.

Richard was so down to earth. Friendly. And was not a pushy salesman. I will recommend him to everyone.

Always so friendly and helpful when I take my VWs in for service Great area to work while wait with refreshments

Great customer service. I was in and out within minutes. Mark Skaggs was very professional and courteous.

Brandon in the service department is better than you could ask for. He always makes sure he gets everything taken care of that you ask for and then some. I bring my car back to this dealership because he makes it so easy.

The service department was fast, efficient, and friendly. We especially appreciated the attention to detail that was given by our service technician, Brandon, who went above and beyond to meet our request!

Good service and easy to work with. Volkswagen or Panama City meets all of my needs.

Service dept did a horrible job communicating to me as a customer…Has my car 4 days and I got 0 updates

It was a pleasure working with this dealership to lease a car. And the customer service in the service department was excellent. Thank you, Brandon. I enjoyed working with you!

First let me say my husband and I were headed to PCB on vacation. About halfway from Indiana we got a warning on our Tiguan saying to check oil levels. We stopped at 3am to check finding our vehicle low on oil. We didn’t have an option to get to a dealer in the middle of the night so bought oil to top off and continue to Florida. About 3 quarts later and seeing there was an active small leak of some sort. We called the Panama City Volkswagen to see if our car could be seen. They did not have anything until Thursday. This was Saturday before Easter. We decided to just stop in to see if someone could at least take a quick look. I have to give a BIG SHOUTOUT to your service department and to Brandon who served us. He did a quick intake and kept our car for the weekend so it could be immediately looked at Monday. They even drove us to our condo luggage and all. I got a call a few hours later that they did a quick look over and check. They found that on our recent oil change the oil filter was only hand tight. What a relief! This is a 5- Star establishment with a great crew. I know we are not from Florida but we do come often for vacation. I will definitely keep them in mind and in all honesty we will be looking for a new vehicle in the near future and because of this service we would consider using them for our next Volkswagen purchase. Seriously, customer service is a pillar here and it shows. Thank you from both of us. We are so appreciative of your care and service. Also, wanted to take a moment to mention our service tech was at the desk when we went to pick up explaining what was found and Brandon took the time to follow up before we left making sure we had everything we needed. In a world that sometimes seems there is a lack of empathy and service it’s not missed here. Again, thank you all.

This was the best car buying experience I've had. Emily Morrison was the perfect salesperson and did a fantastic job finding me the exact vehicle I wanted.